Brankas Brankas

Brankas Support

Can I refund/reverse a transaction?

CURRENTLY, refunds and reversals are not enabled in the Brankas Direct Service, since this entails storing end-user credentials to facilitate these types of transactions. Brankas does not store end-user credentials for security and data privacy purposes. You must coordinate with the bank to to enable reversals or refunds.

We are working with our partner banks to sort out this process such that Brankas can securely enable the client to store credentials for purposes of reversals/refunds.

If you can’t find what you need or need further assistance, contact us.

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