Brankas Support
Pay
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Can I change the bank account number linked to my Pay account?
You can add up to 5 destination account in your Pay account and select the destination account when creating an invoice.
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Can I check the transaction status?
Yes, you can view all invoice status on the Transaction History.
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How can I be sure that Brankas Pay is safe and secure?
Brankas Pay is SSL certified, ensuring encrypted connection whilst transacting online. Pay is also compliant with the Data Privacy Act protecting both the merchant and customer in the transaction process.
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I want to check if I entered the correct bank details, where can I do that?
You can check the destination account details by clicking on you account name.
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Is my Pay suitable for my business?
It depends on the banks available. Refer to list of banks available on Pay.
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Is there a minimum or maximum amount that I can invoice?
There is a minimum fee of PHP100 for Pay in Philippines.
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My customers don’t really understand how Pay works. How do I explain it to them?
Check out our Pay User Guide for the step-by-step customer process of using Pay!
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What are the benefits to customers?
Customers don’t need to open their bank app, visit an ATM, or send a screenshot for proof of payment.
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What are the benefits to merchants?
We give you all the details from each customer transaction, allowing you to match who paid you for what item.
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What banks do you have available for bank transfers?
Brankas Pay in Philippines enables banks transfers for these listed banks: BPI, BDO, UnionBank, Metrobank
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What happens when the Pay link expires?
When a Pay link expires, transaction can no longer be made. Since we charge only per successful transaction, do create a new Pay link.
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What if I failed to click the Copy link button, where else can I see the Invoice link?
You can track transaction and view the Pay links on the Transaction History.
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What is the pricing plan for Brankas Pay?
Brankas Pay is currently on Beta program. We are still fine tuning the Pay experience based on the current users. If you would like to experience Pay and contribute to the growth, join the Beta program today.
If you can’t find what you need or need further assistance, contact us.